RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 10–14 Days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at woodenhubcs@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Wooden Hub
Attn: Returns
RMA #
Lahore,
Pakistan

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable shipping method when returning your item.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 10–14 Days from the date we receive your returned item to process your exchange.

CUSTOM ORDERS

Due to the personalized nature of custom orders, all sales are final and non-refundable. Once a custom order is placed, it cannot be canceled or modified.

PAYMENT CLEARANCE FOR DELIVERIES

To ensure the smooth processing and timely delivery of your order, please note that full payment must be cleared before your item is shipped.

Once your payment is confirmed, your order will be processed and shipped.

ORDER REFUSAL & REFUND POLICY

If a customer refuses to accept or receive a product after it has been manufactured or prepared according to their confirmed order and requests a refund, the following terms shall apply:

50% of the advance payment will be deducted to cover manufacturing, material, labor, and processing costs.

The remaining refundable balance (if applicable) will be transferred to the customer's bank account within 10–14 working days after the refund request has been reviewed and approved.

This policy applies to all products that have already entered or completed the manufacturing process, including made-to-order and customized furniture.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: +92 324 4766631
             +92 322 4846419